Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Garrard Academy.

Harris Garrard Academy is an all-through 3–18 academy with approximately 1350 pupils on roll and joined the Harris Federation as a sponsored academy in September 2017. The academy is based in Thamesmead in a purpose built building. We are now on a journey towards “Outstanding”, led by highly experienced executive principals with proven track records of school transformation. Our vision is clear: nothing is impossible and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. We believe we are more robust, resilient and determined as a team than as a group of individuals. We support, challenge and hold each other to account at all levels within the academy to ensure that our students achieve their potential, are motivated, engaged and fully prepared for life beyond our academy.

Dedicated to moving forward

Our vision is clear: nothing is impossible and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. We believe we are more robust, resilient and determined as a team than as a group of individuals. We support, challenge and hold each other to account at all levels within the academy to ensure that our students achieve their potential, are motivated, engaged and fully prepared for life beyond our academy.

As one of Harris's successful all-through academies, staff at all levels belong to a strong, cohesive team working with Executive Principal Chris Everett and the wider SLT team. Staff can expect to grow with us as we continue to innovate and evolve as an academy. With ample opportunity to build on CPD, your potential is limitless with us.

Your responsibilities will include:

• Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
• Ensuring that all incidents and service requests are logged appropriately
• Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution.
• Identifying, implementing and documenting Known Issues and workarounds for desktop related issues
• Ensuring that Academy incidents and service requests are resolved within the target resolution time
• Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads
• Installing, configuring and maintaining computer peripheral equipment
• Installing and testing new software and software updates and upgrades
• Installing, configuring and maintaining VoIP telephones
• Familiarising yourself with the network infrastructure and associated documentation
• Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
• Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices
• Administering Active Directory user login accounts
• Managing Active Directory Distribution and Security groups within the Academy
• With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.
• Delivering the IT support service in accordance with ITIL and HarrisNET principles.
• Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met
• Updating and maintaining the IT assets in both locations as listed in the CMDB

We would like to hear from you if you have:

• Good verbal and written communication skills
• The ability to self-manage, organise, and prioritise tasks and work under pressure
• A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
• Flexibility and adaptability
• Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products
• Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
• A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector
• Recent experience of working in an on-site IT based, Customer Service environment
• Proven experience of supporting Microsoft products
• Proven experience of managing Active Directory user accounts
• Recent experience of supporting Apple products
• Recent experience of supporting Windows 10 PCs, laptops and tablets

For a full job description and person specification, please download the Job Pack.

If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.

We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.